During your pregnancy, birth, post-partum, and child-rearing, we want to empower you, enrich your experience, and ensure you feel safe. Because this time is rife with fear of the unknown, you probably have more than a few questions. Here are some of the most frequent.

I’ve made an appointment, but need to change the date or time. What should I do?

Our lives are busy, and schedules are always in flux. Don’t worry about it.  We host our video chat service on the private and confidential, data-secured website, Haltera. Simply head to the link of your midwife and change the appointment time or date on the website itself.

I can’t reach my midwife at our agreed time. What should I do?

This should not happen. It you do find yourself in this situation, first, try to contact your midwife again. If problems continue to occur, please send an email to info@call-a-midwife.com. We will contact you as soon as possible.

I missed my video chat or course. Can I get a refund?

Since you booked and paid through Haltera, this question should be redirected to them. We’re sure you can find some sort of solution. Simply mail to support@haltera.com

I’m insured in Germany. Will my health insurance pay for the services?

Due to COVID-19, German insurances are legally required to pay for call the midwife courses or consultations until the end of September 2020. It’s unclear at this time what will happen after that. If you’d like to be kept in the loop regarding this tricky and ever-changing time, please email: sabine@call-a-midwife.com

if you are insured by any german health insurance, you have to pay the chats and courses in advance and your insurance will reimburse your fee.

I live abroad. Will my insurance pay for consultation or the courses?

We are in contact with many international insurance companies who are able to cover courses or consultations for you. This should be taken on a case-by-case basis, and we are happy to help you with this moving forward. If you need any support, please email: info@call-a-midwife.com.

Are the midwives and other experts real, or are they robots?

Our team of midwives and healthcare professionals are real humans. Every conversation you have will take place in a strictly confidential setting. Every step of the way, we want to uphold your safety and trust.

I have a question that isn’t on this list.

Don’t hesitate to send us an email or WhatsApp.