FAQ

You can find the answers to some of your questions here

This is where we collect questions from our clients and our answers to those questions. Our goal is to provide you with the best possible service and to make it as easy and convenient as possible for you to get in touch with call a midwife. We welcome your ideas and suggestions to help us improve our service.

I need to change an appointment. What do I have to do?

Email us on info@call-a-midwife.com and propose another date and time. We will see that it works out!

call a midwife can not be reached as agreed. What now?

This should not happen. If it does occur, please try again. If you still cannot reach us, please send us an email. We will contact you as quickly as possible.

How long is my multi-call package valid?

You can use your multi-call package up until 6 months after buying it.

I have booked the multi-call package but not used it up. Will I get refunded?

We are sorry to say that refunds on these packages are not possible. However, you can ask us for help and use your credit at any time during the six months in which the package is valid. Perhaps use the credit for a friend?

Will my health insurance pay the services, if I am insured in Germany?

The consultation by our midwives occurs as individual health services and is usuaully not accepted by your health insurance. If you have any questions send us a mail to info@call-a-midwife.com

I have an additional question regarding an already finished conversation that I booked as a single package. Do I need to book another appointment?

The Single Call Package option requires an individual booking for each advisory or support contact with call a midwife.

If I book a multi.call package can I chose to always speak to the same midwife?

We try to manage your contact with call a midwife as individually as possible and try to ensure that you have the same midwife each call. However, for organizational reasons, we can not guarantee this.